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30-Day Money-Back Guarantee

Start a new return by clicking here

We're a family-run skincare brand, and we want you to love how your skin looks and feels. If something isn't right, we'll make it right. That's the promise behind our 30-Day Money-Back Guarantee.

Try your products. If you decide they're not for you, you're covered. Didn't love it, changed your mind, or it simply wasn't the right match for your skin: all of it qualifies. One thing to know: this guarantee is for trying a product, not for using it up. If a product isn't working for you, reach out while it's still lightly used, and we'll take care of the rest.

How it works

  1. Email us within 30 days of receiving your order and let us know you'd like a refund.
  2. We'll reply with simple instructions for sending your products back to us.
  3. Once your return reaches us, we'll refund your order to your original payment method, usually within a few business days.

A few details to know

  • Returns are welcome whether your product is unopened or lightly used. To keep the guarantee fair for everyone, products that are heavily or mostly used up aren't eligible for a refund.
  • The 30 days begin when your order is delivered.
  • Your refund goes back to your original payment method.
  • We do not cover return shipping. You are free to use one of our prepaid labels or ship it back to the address we provide using your own shipping label.
  • For sets and bundles, please send the full set back together.
  • Gift cards, final-sale, and clearance items aren't included.
  • This guarantee covers purchases made on sunbornorganics.com. If you bought through another retailer, their return policy applies and their team can help you quickly.

We extend this guarantee in good faith and trust our customers to use it the same way.
Skin is personal, and now and then a product simply isn't the right fit. If you ever notice irritation, stop using the product and reach out. We'll take care of you.

Questions? Visit our help center and our team will be glad to help.